GameRave Return Policy
- Items purchased from GameRave.com can be returned for refund, store credit or exchange within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them as noted.
- All returns must be in the original, factory-sealed packaging in the same condition that they were received. Products that have been opened, tampered with, played with or altered will not be eligible for return. All Games leaving GameRave are tested and are leaving in working condition. We are unable to refund shipping costs.
- For assistance, please contact Customer Service by email or phone 1-619-224-3387 Monday–Friday between 11 AM and 6 PM, Pacific Standard.
To prepare your return:
- Include the original invoice. Please don’t forget to include your order number with any return!
- We kindly ask that you package all items carefully to ensure safe shipping. We also recommend that you choose to track the parcel, as we can’t otherwise guarantee that we will receive your returned item.
- Please ship returns to:
- 3545 Midway Dr. Suite K
- San Diego Ca 92110
- Seller Error: If we made a mistake, such as sending the wrong item, please let us know right away and we will gladly send the correct item in exchange whenever possible at no additional cost to you.
- Defective items: If you receive an item with a manufacturer’s defect, please contact us within 30 days of receiving your order to arrange for a replacement.
- Shipping Damage: If your purchase arrived damaged, please contact us as soon as possible to initiate a parcel damage claim. To expedite your claim, please email customerservice@GameRave.com with photographs of the package and damaged contents.*Please note that a minor packaging flaw that doesn’t affect the contents is not considered a defect or damage for parcel insurance or refund claims. A small bend, scuff or indentation on exterior packaging can occur at any point in the manufacturing, supply or shipping processes. If you are a collector seeking pristine packaging, please call with your order. We will try to select an item with no marks on the packaging, and for an additional fee, we will ship with extra packing material.
- Refused or Undeliverable Packages: Packages returned because of purchaser error or refused delivery are subject to a restocking fee of up to 30% of the purchase price to recover the cost of processing, shipping, and then re-stocking and re-processing the order.